About Guided Reach Solutions

Former AWS specialists.
Senior-led by design.

Senior-led Amazon Connect consulting for government, education, and regulated contact center teams.

Start your projectMeet the team

At a glance

Our Story

Deep Expertise, Built Over Decades

Guided Reach Solutions was founded in 2025 by former AWS specialists with deep Amazon Connect and public sector contact center experience. Tim Gabriel and Donald Rich helped establish the Amazon Connect Public Sector team at AWS, supporting government and regulated organizations modernizing their contact centers and cloud infrastructure.

Our founders saw a recurring challenge: public sector, education, and service organizations investing in contact center modernization without the right partner to guide them through complexity, align technology to outcomes, and execute with confidence. We launched Guided Reach Solutions to be exactly that partner.

Today, we are an AWS Advanced Tier Services Partner specializing in Amazon Connect contact centers, contact center AI, and supporting cloud migrations. We work with counties, higher ed, utilities, retirement agencies, and service desks ready to move off legacy platforms.

What drives us: a genuine belief that the right technology, implemented by the right senior team, transforms how organizations serve their communities. That conviction shapes every engagement we take on.

  1. Feb 2025

    Founded

    Launched by industry veterans with 25+ years each in IT and contact center technology.

  2. Mar 2025

    Amazon Connect Practice

    Established a dedicated Amazon Connect practice, delivering cloud contact center modernizations.

  3. Apr 2025

    AWS Select Partner

    Achieved AWS Select Tier Services partner status, validated by AWS for technical expertise and customer success.

  4. Jun 2026

    AWS Advanced Partner

    Advanced to the AWS Advanced Tier Services partner level, recognizing expanded technical depth, customer success, and practice investment.

  5. Today

    Today

    Growing team of AWS-certified architects delivering AI/GenAI, cloud migrations, and Connect solutions.

Our Team

Meet the People Behind Your Work

Senior architects lead every engagement — no account managers in between. Our team brings decades of real-world experience across IT, contact center, and cloud engineering.

Portrait of Tim Gabriel

Tim Gabriel

Managing Partner & CTO

Tim helped establish the Amazon Connect Public Sector team at AWS and has supported government and regulated organizations modernizing contact centers. With over 25 years in technology — including leadership at financial institutions — he focuses on Amazon Connect delivery, secure integrations, and practical AI for customer service teams.

Managing PartnerCTO
Portrait of Donald Rich

Donald Rich

Managing Partner & Chief Growth Officer

Donald brings AWS Amazon Connect adoption experience and large-scale contact center delivery from both AWS and major financial institutions. With 25+ years in technology, he has directed telephony initiatives, cloud migrations, compliance projects, and voice recording integrations. As co-founder, he leads growth and client partnerships for public sector and regulated contact center modernization.

Managing PartnerCGO
Portrait of Nan Gabriel

Nan Gabriel

Business Development

Nan bridges enterprise technology and business strategy. With over 20 years of enterprise technology and presales experience, she builds strategic partnerships, helps customers solve complex business challenges, and identifies opportunities to accelerate business growth through cloud technologies. Outside of her work at GRS, she mentors early-stage founders through leading venture incubator programs.

Cloud StrategyAI/GenAIBusiness Development
Portrait of Logan Moore

Logan Moore

Solution Architect

Logan brings a powerful mix of software development, immersive technology, and cloud experience. As Co-Founder of Leap XR, he led the creation of immersive learning platforms for K-12 students with disabilities — blending Unreal Engine, OpenXR, and cloud-based solutions to deliver real-world impact. At Guided Reach Solutions, Logan supports both solution architecture and product development, helping organizations build scalable, user-centric cloud solutions. His passion for innovation, collaboration, and user-driven development makes him an integral part of our team.

AWS CertifiedAmazon Connect
Portrait of Brady Vinson

Brady Vinson

Solution Architect

AWS-certified Solution Architect with expertise in cloud migrations and infrastructure optimization.

AWS CertifiedCloud Migrations
Portrait of Ethan Wojtkowiak

Ethan Wojtkowiak

Solution Architect

AWS-certified Solution Architect focused on contact center AI and cloud solutions for public sector teams.

AWS CertifiedAI/GenAI

Partners & Certifications

Trusted & Certified

Our partnerships and certifications are earned through real-world delivery. Every credential on this page backs proven production experience.

AWS Partner, Advanced Tier Services

AWS Partner, Advanced Tier Services

Recognized for deep technical expertise, proven customer success, and significant AWS practice investment.

Amazon ConnectCloud Migrations

Team Certifications

20+ AWS certifications across the team, including:

  • AWS Solutions Architect – Associate
  • AWS Solutions Architect – Professional
  • AWS DevOps Engineer – Professional
  • AWS Developer – Associate
  • AWS Security – Specialty
  • AWS Cloud Practitioner
  • AWS SysOps Administrator – Associate

Our Values

What We Stand For

These are not wall posters. They are the operating principles that shape every architecture decision, every client conversation, and every hire we make.

  • Innovation

    We stay ahead of the AWS roadmap so our clients can adopt new services before their competitors.

  • Integrity

    We will tell you when AWS is not the right answer. Honest guidance builds trust that outlasts any single project.

  • Client Success

    Your KPIs are our KPIs. We structure engagements around measurable outcomes — cost savings, uptime, time-to-market — not hours logged.

  • Curiosity

    Every engineer gets dedicated learning time and certification support. We invest in our people so they can invest in your infrastructure.

Let's Work Together

Ready to Transform Your Cloud Strategy?

When you work with Guided Reach Solutions, senior architects lead from day one. No account managers in between — just a focused team working toward your outcomes.

Start your projectExplore Our Services
  • Senior-Led DeliverySenior architects lead every engagement, with direct client access throughout the project.
  • AWS Advanced PartnerValidated by AWS for technical expertise and proven customer success.
  • Outcome-DrivenWe measure success by your KPIs — not by hours billed.