Our Services

The Problem

Legacy contact centers are expensive, rigid, and blind to customer intent. Long hold times, clunky agent interfaces, and siloed data drive up costs while driving down customer satisfaction. Most organizations know they need to modernize but lack the specialized expertise to do it without disrupting live operations.

The GRS Approach

We plan, build, and optimize Amazon Connect deployments end-to-end. Our phased approach de-risks the transition from legacy platforms like Avaya, Genesys, and Cisco, ensuring zero downtime for your customers and agents.

Key Deliverables

• Contact center architecture & migration roadmap
• Custom IVR flows, routing logic, and agent desktop configuration
• Real-time & historical analytics dashboards
• CRM, workforce management, and telephony integrations
• Agent training, knowledge transfer, and go-live support

The Problem

On-premise and co-located infrastructure is holding your organization back. Scaling is slow, costs are unpredictable, and every compliance audit feels like a fire drill. Failed migrations -- or migrations that drag on for years -- are alarmingly common when teams try to go it alone without a proven framework.

The GRS Approach

We use AWS Migration Hub and our proprietary accelerators to execute structured, low-risk migrations. Every workload is assessed, right-sized, and optimized before it moves. Our structured framework covers discovery through post-migration optimization, with built-in security and compliance checkpoints at every stage.

Key Deliverables

• Full workload discovery and dependency mapping
• Migration strategy per workload (rehost, replatform, refactor)
• Landing zone and multi-account architecture setup
• Security hardening, IAM policies, and compliance frameworks
• Cost optimization and reserved instance planning