Our Services
Productized Amazon Connect offers for public sector, education, and regulated customer-service teams — plus AI, GenAI, automation, and cloud migration support.
What to Buy
Clear starting points — not open-ended consulting menus. Most teams begin with an Assessment or GAP before production deployment.
Amazon Connect Assessment
For teams evaluating or rescuing a Connect deployment.
- ✓ Current-state assessment
- ✓ Architecture review
- ✓ Migration roadmap
- ✓ Risk register
- ✓ High-level cost and effort estimate
- ✓ Executive recommendation
Fixed-fee discovery available
Request AssessmentGuided Acceleration Program (GAP)
A focused two-week program built around one specific use case. Work alongside our team to learn Amazon Connect and leave with a test environment for training and proof-of-concept.
- ✓ Two-week engagement around a single prioritized use case
- ✓ Week 1 onsite with your team — training and collaborative build
- ✓ MVP test environment in your AWS account (non-production)
- ✓ Week 2 refinement, testing support, and knowledge transfer
- ✓ Testable system for demos, training, and internal evaluation
- ✓ Partial GAP credit toward a production engagement with GRS, subject to program terms
Fixed-fee engagement — pricing provided on request
Request GAPAmazon Connect Deployment
For teams ready to move from discovery or GAP into a new production deployment.
Fixed-fee deployments available
Learn About Deployment- ✓ Instance setup
- ✓ IVR/routing and queue design
- ✓ Hours/holiday logic
- ✓ Recording/reporting
- ✓ Agent/supervisor training
- ✓ Go-live support
Guided Care
Ongoing optimization after launch — senior architect access, reporting, optimization backlog, minor enhancements, and training through a shared annual scope.
Annual support packages available
View Guided CareAI, GenAI & Automation
Production AI on AWS — contact center add-ons, custom applications, IdP workflows, and intelligent automation:
- ✓ Agent assist & self-service (Connect)
- ✓ Custom GenAI apps & RAG pipelines
- ✓ Document processing & extraction
- ✓ IdP & workflow automation
- ✓ Summarization, guardrails & model tuning
Amazon Connect & Contact Center Modernization
The Problem
Legacy contact centers are expensive, rigid, and blind to customer intent. Long hold times, clunky agent interfaces, and siloed data drive up costs while driving down customer satisfaction. Most organizations know they need to modernize but lack the specialized expertise to do it without disrupting live operations.
The GRS Approach
We plan, build, and optimize Amazon Connect deployments end-to-end. Our phased approach de-risks the transition from legacy platforms like Avaya, Genesys, and Cisco, ensuring zero downtime for your customers and agents.
Key Deliverables
- Contact center architecture & migration roadmap
- Custom IVR flows, routing logic, and agent desktop configuration
- Real-time & historical analytics dashboards
- CRM, workforce management, and telephony integrations
- Agent training, knowledge transfer, and go-live support
AI, GenAI & Automation
The Problem
Teams face repetitive work, manual document handling, and pressure to adopt AI safely — in contact centers and across business applications. Off-the-shelf tools rarely meet security, compliance, and integration requirements out of the box.
The GRS Approach
We build production-grade AI and GenAI solutions on AWS services like Bedrock, SageMaker, Textract, and Comprehend. Whether you're adding agent assist to Amazon Connect, launching a custom GenAI application, or automating identity and document workflows, every solution is designed for your data, security posture, and compliance requirements — not a one-size-fits-all demo.
Key Deliverables
- AI readiness assessment and use-case prioritization
- Custom GenAI applications (RAG pipelines, conversational agents, summarization)
- Contact center AI add-ons on Amazon Connect (agent assist, self-service, call summarization)
- Intelligent document processing and extraction workflows
- IdP integrations and business workflow automation
- Model fine-tuning, evaluation, and guardrails configuration
Cloud Migrations
The Problem
On-premise and co-located infrastructure is holding your organization back. Scaling is slow, costs are unpredictable, and every compliance audit feels like a fire drill. Failed migrations -- or migrations that drag on for years -- are alarmingly common when teams try to go it alone without a proven framework.
The GRS Approach
We use AWS Migration Hub and our proprietary accelerators to execute structured, low-risk migrations. Every workload is assessed, right-sized, and optimized before it moves. Our structured framework covers discovery through post-migration optimization, with built-in security and compliance checkpoints at every stage.
Key Deliverables
- Full workload discovery and dependency mapping
- Migration strategy per workload (rehost, replatform, refactor)
- Landing zone and multi-account architecture setup
- Security hardening, IAM policies, and compliance frameworks
- Cost optimization and reserved instance planning
How We Work
Every engagement follows a structured, transparent process designed to minimize risk and maximize speed to production.
Discover & Assess
We start by deeply understanding your current state -- infrastructure, workflows, pain points, and business goals. This phase produces a clear-eyed assessment and a prioritized roadmap with no surprises.
- Stakeholder interviews
- Technical discovery
- Gap analysis & roadmap
Architect & Build
Our engineers design and implement the solution in iterative sprints, with weekly demos and tight feedback loops. Security, compliance, and scalability are built in from day one -- not bolted on later.
- Solution architecture
- Iterative delivery sprints
- Testing & validation
Launch & Optimize
Go-live is just the beginning. We provide hypercare support, monitor performance against your KPIs, and continuously optimize. Knowledge transfer ensures your team can operate independently long-term.
- Go-live & hypercare
- Performance optimization
- Knowledge transfer
Ready to Get Started?
Tell us about your challenge and we will show you how we can help. Our first conversation is always free -- no pitch, just practical guidance from AWS-certified architects.