Guided Care for Amazon Connect
Ongoing optimization, issue support, reporting, admin guidance, and roadmap help after launch — from the same senior architects who built your instance.
Discuss Guided CareKeep Your Connect Instance Running Well
Most teams need help after go-live — not a handoff and a goodbye. Guided Care fills that gap.
Senior Architect Access
Direct access to senior architects for questions, troubleshooting, and strategic guidance — prioritized alongside your backlog.
Reporting & Analytics
Queue performance reviews, dashboard tuning, and supervisor reporting improvements.
Optimization Backlog
Prioritized list of routing, IVR, and workflow improvements delivered incrementally.
Minor Enhancements
Queue changes, holiday schedules, prompt updates, and small flow modifications.
Admin Guidance
Help your internal team manage Connect confidently — permissions, configs, and best practices.
Training Refreshers
Agent and supervisor training for new staff, seasonal hires, and feature rollouts.
Annual Care Packages
Guided Care is structured as an annual engagement with ongoing advisory access, a managed optimization backlog, and defined response expectations. Support, optimization, training, and minor enhancements are delivered through a shared annual scope tailored to your environment. We work alongside your internal team, not as a black-box managed service provider.
Fixed-fee and annual care packages available.
Ideal For Teams Who
- ✓ Recently launched Amazon Connect and need ongoing help
- ✓ Lack dedicated Connect admin capacity internally
- ✓ Want a trusted partner for seasonal changes and optimizations
- ✓ Are planning AI add-ons and need senior architecture guidance
- ✓ Inherited a Connect instance and need a rescue partner
Need Support After Go-Live?
Talk to us about Guided Care for your Amazon Connect instance.
Contact Us About Guided Care