Ongoing optimization, issue support, reporting, admin guidance, and roadmap help after launch — from the same senior architects who built your instance.
Discuss Guided SupportMost teams need help after go-live — not a handoff and a goodbye. Guided Support fills that gap.
Direct access to senior architects for questions, troubleshooting, and strategic guidance — prioritized alongside your backlog.
Queue performance reviews, dashboard tuning, and supervisor reporting improvements.
Prioritized list of routing, IVR, and workflow improvements delivered incrementally.
Queue changes, holiday schedules, prompt updates, and small flow modifications.
Help your internal team manage Connect confidently — permissions, configs, and best practices.
Agent and supervisor training for new staff, seasonal hires, and feature rollouts.
Guided Support is structured as an annual engagement with ongoing advisory access, a managed optimization backlog, and defined response expectations. Support, optimization, training, and minor enhancements are delivered through a shared annual scope tailored to your environment. We work alongside your internal team, not as a black-box managed service provider.
Fixed-fee and annual support packages available.
Talk to us about Guided Support for your Amazon Connect instance.
Contact Us About Guided Support