Posts

Enhancing Outbound Callbacks with Agent Introductions in Amazon Connect (Part 2)

By Donald Rich, Jr • 6/3/2025

Automating Agent Introductions with Amazon Connect

By Donald Rich, Jr • 4/30/2025

Amazon Connect Unveils New Simplified Pricing Model

By Donald Rich, Jr • 3/21/2025

Managing Contact Center Emergency Closures with Amazon Connect

By Donald Rich, Jr • 3/19/2025

Amazon Connect - Getting Started

By Tim Gabriel • 2/22/2025