Moving from Cisco to Amazon Connect
UCCX, UCCE, or Packaged CCE — your Cisco contact center has served its time. We migrate you to Amazon Connect with phased cutover, IVR translation, and agent desktop integration so operations never stop.
Book a 30-Minute Amazon Connect AssessmentWhy Teams Are Leaving Cisco Contact Center
Cisco UCCX and UCCE estates are built on on-premises hardware with licensing models designed for a different era. Teams searching for a Cisco migration partner need someone who understands Script Editor, CVP, and ICM — and knows how to translate all of it to Connect.
- ✓ On-premises servers, gateways, and UCS hardware with expensive refresh cycles
- ✓ Per-seat Cisco licensing (UCCX/UCCE) plus CUCM infrastructure costs
- ✓ IVR scripts in Script Editor or CVP that require specialized Cisco developers to change
- ✓ Limited remote-agent capability without VPN and softphone complexity
- ✓ No elastic scaling — capacity planning means buying hardware ahead of demand
- ✓ Finesse desktop integrations that are fragile and costly to extend
A Transportation Agency Migration
40+ Agents Migrated to Amazon Connect
Challenge: Legacy contact center limiting agent effectiveness, with fragmented workflows and no integration with third-party dispatch and service tools.
What we built: Full Amazon Connect migration from legacy platform, custom CRM integration into agent workspace, IVR redesign, and supervisor reporting.
Outcomes: Migrated 40+ agents off legacy infrastructure. Integrated third-party data directly in agent desktop. Improved first-call resolution with reduced handle time.
Migration Methodology
A phased approach that de-risks cutover from Cisco and keeps live operations running throughout the transition.
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Design
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Pilot
Cutover
Hypercare
Ready to Leave Cisco Behind?
Book a 30-minute working session with a senior Amazon Connect architect who has executed Cisco migrations.
Book a 30-Minute Amazon Connect Assessment