Data Privacy Policy

Effective Date: 2/18/2025

Guided Reach LLC ('we,' 'us,' or 'our') is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard personal and client data in connection with our services.

We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for clients or individuals in the European Union.

1. Definitions and Interpretation

  • Personal Data: Any information related to an identifiable individual.
  • Processing: Any operation performed on data, including collection, storage, transfer, or deletion.
  • Data Controller: Guided Reach LLC, responsible for determining data processing purposes.
  • Data Processor: Third parties that process data on our behalf.
  • Cookies: Small files stored on a device that track website interactions.

2. Information About Us

Company: Guided Reach LLC
Address: 6965 El Camino Real, Ste 105-513, Carlsbad, CA 92009
Email: info@guidedreach.com
Phone: 800-986-4825

3. Scope of the Policy

This policy applies to all personal and client data collected, processed, and stored by Guided Reach LLC through services, website interactions, and client communications.

4. Data We Collect

  • Personal Data: Names, emails, phone numbers, job titles, and other relevant contact information.
  • Technical Data: Information about the IT infrastructure and systems we configure or manage, including configuration details, logs, and usage metrics.
  • Client Data: Data provided by the client as part of service delivery. This data is treated as confidential and processed only as required to deliver the agreed-upon services.
  • Automatically Collected Data: We may collect data automatically through cookies, log files, and other tracking technologies, including IP addresses, browser types, device information, and website usage statistics.

5. Purpose of Data Collection

  • Service Delivery: To provide consulting, configuration, and support services.
  • Communication: To facilitate project updates, support requests, and any necessary follow-up.
  • Legal Compliance: To comply with legal and regulatory obligations where required.
  • Website Analytics: To analyze website performance, improve user experience, and enhance service offerings.

6. Use of Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and support marketing efforts. Users can manage their cookie preferences through their browser settings or designated opt-out mechanisms.

7. How We Use Data

  • Service-Specific Use:Client data is used exclusively to deliver contracted services, including troubleshooting, configuration, and support.
  • Internal Analysis: Aggregated, anonymized data may be used for service improvement and performance analysis.
  • Legal Obligations: We may disclose data if required by law, such as in response to a court order or regulatory demand.

8. Data Security Measures

We implement reasonable security measures to protect data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Access Controls: Limiting access to client data only to authorized personnel.
  • Encryption: Using encryption for data storage and transmission where applicable.
  • Regular Audits: Conducting security audits and reviews to align with industry standards.
  • Employee Training:Providing security and privacy training to employees handling personal data.

9. Data Retention and Deletion

  • Data Retention: Client data is retained only as long as necessary to fulfill the purpose for which it was collected, or as required by law.
  • Data Deletion: Upon completion of services or upon written request from the client, we will securely delete or anonymize client data in our possession, unless retention is required for legal or record-keeping purposes.

10. Data Transfers and Third Parties

We may engage third-party service providers to support our operations, such as cloud storage providers or communication tools. Each provider is selected for compliance with data protection requirements.


Cross-Border Data Transfers: If data is transferred outside of the client’s country, we implement safeguards such as Standard Contractual Clauses or compliance frameworks (e.g., GDPR).

11. Client Rights

  • Access: Clients may request access to the personal data we hold about them.
  • Correction: Clients may request corrections to any inaccurate or incomplete personal data.
  • Deletion: Clients may request deletion of their personal data, subject to legal obligations for retention.
  • Objection: Clients can object to specific data uses, particularly if used for purposes beyond service delivery.
  • Opt-Out: Clients may opt out of data processing for marketing or non-essential purposes.

To exercise your rights, contact info@guidedreach.com.

12. GDPR & CCPA Compliance

We comply with GDPR (EU) and CCPA (California) regulations, ensuring transparency in data collection and use.

13. Data Breach Notification

In the event of a data breach that may affect the rights and freedoms of individuals, we will notify affected users and regulatory authorities in accordance with legal requirements.

14. Policy Updates

We may update this Data Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be accessible on our website.

15. Data Protection Officer (DPO)

For inquiries, contact our DPO at info@guidedreach.com.

16. Contact Us

📍 Address: 6965 El Camino Real, Ste 105-513, Carlsbad, CA 92009
📧 Email: info@guidedreach.com
📞 Phone: 800-986-4825